Delta changes policy, will now pay customers up to nearly $10,000 to give up seats
Delta has changed its policy about bumping passengers off of flights, and its customers stand to benefit.
The company's customer service agents are now authorized to offer up to $2,000 for voluntary denied boardings. The previous normal limit had been only $800.
In some cases, compensation is now allowed to reach $9,950, though Delta has a number of rules — including authorization from superiors — before agents can go up that high. Until the bulletin took effect on Friday, the maximum payout had been capped at $1,350....