I got a paid membership so I could bulk download sermons. I installed the Transfer Agent and tried and tried and tried to get it to work. Wasted a couple of hours on it. Sent an e-mail and got a reply. I paraphrase: "Guess what!! That version, the version you JUST DOWNLOADED?? It is obsolete and does not work. Try this version instead." I resent this waste of my time. You should get your act together or quit taking people's money. I am so angry about this I am going to call back tomorrow and demand a refund. HOW DARE YOU waste my time like this?? ]