Showing the "lock" beside the name allows readers to be guaranteed of the fact that the one whose name appears beside the comment is in fact the one wrote the comment. In the past, we've had problems with people impersonating other people given the "easy-posting" nature of comments. The "lock" feature allows a convenient way to provide a solution of sorts to this problem -- while still allowing people to post comments freely and without the hassle of registration.

If you can direct us to the URL of a single, exact sermon that exhibits this behavior consistently, then we'll be able to determine if it's something in the MP3 itself or another issue.

http://www.sermonaudio.com/search.asp?currsection=picks

We have sent repeated email replies to you without success. Your email address KEEPS BOUNCING BACK! It is very frustrating to receive nothing but complaints about our "poor service" when all the while we are unable to get a hold of you. Why don't you email us a PHONE NUMBER so we can get this resolved once and for all.

On another note, we have been WAITING ALL AFTERNOON and EVENING on the live chat for you to call in but apparently you have not yet.